Slide background

Frequently Asked Questions (FAQs)

Please take a look at our FAQs to help you find out more about booking and taking part in activities at our centres - read on

Booking Activities

Government guidance suggests that all visits to leisure facilities should be on a pre-booked basis and we will be adhering strictly to this guidance when we re-open. So – the first message is to ask you please not to simply turn up and expect to gain access to the facilities as you will be politely declined. This is part of our COVID Secure certification and we will make no exceptions.

First 2 Weeks of Opening from 27 July

SWIMMING in our fitness pools is confined to lane swimming only, bookable in 45 minute slots with a 15 minute break in between sessions for cleaning. This is available to Annual, Direct Debit members, Priority Card Holders and casual users. We are selling Swim and Spa memberships.

The GYMS are bookable in one hour slots with a 15 minute break for cleaning and a longer break in the middle of the day for a more thorough ‘deep’ clean. These are available to Annual and Direct Debit members only and for the first two weeks we are not selling new Health & Fitness memberships whilst we assess capacity versus demand.

A revised EXERCISE CLASS PROGRAMME sees around 70% of our normal programme, including Aqua classes but with revised timings in many instances to help avoid gym and swim session queues. There is a minimum of 15 minutes between classes for cleaning. These are available to Annual and Direct Debit members and Priority Card holders only for the first two weeks.

All of these programmes are published on our website and bookable by phone at each site or via the web. To enable online booking you will need a Login and PIN number that can be issued by each centre or through email at memberships@tmactive.co.uk We will respond to email messages as quickly as possible but it may take up to 48 hours to issue logins as we expect to receive a very high volume of emails.

The quickest way to book is through the tmactive app.

Priority bookings on the following basis:

  • Annual/DD members can book up to 9 days in advance.
  • Priority Card holders (previously named Centre Members) can book up to 7 days in advance.
  • Casual Users can book swimming only up to 2 days in advance.

In terms of bookings you are able to make a total 5 bookings in any 24 hour period but only three on any given day. If you do wish to book back to back classes or a gym session followed by a class you are likely to have to leave the building and rejoin the queue for the next activity.

I hope that you appreciate this is complex and designed to ensure the safety of staff and customers to further ensure that we are not faced with any second wave that could cause a reversal of the lifting of restrictions. Please bear with us and be tolerant towards staff and other customers as we implement these measures.

Finally, a pledge that we will keep programmes and booking arrangements under continual review and should we see opportunities to adjust and improve the service we will not hesitate to do so.

Once again, I look forward to seeing as many of you as possible at our centres.

Kind regards

 

Martin Guyton - Chief Executive

PS Don't forget to get active at home with our FREE Health Platform